1. Deposit & Final payment

A deposit equal to 50% of the total tour cost is required at the time of booking. The full or final payment is required when receiving the Service Confirmation Voucher (Confirmation of final service from our sale/s).
Receipt of your deposit or final payment indicates that you and your travel agent (when applicable) have read the Terms and Conditions and that you (and your agent) have accepted them.
The following Terms and Conditions form the basis of the contractual relationship between Viet Vision Travel & Trading JSC., (Business Certificate Number: 0102129732) - under the Branding: Indochina Tours (www.Indochina.Tours) and its clients. It is of extreme importance that our clients understand and accept these Terms and Conditions as well as their quotations, itineraries, and other relevant communication from our travel advisors.

2. Methods of Payment

Full settlement should be subjected no later than 30 working days prior to customers’ arrival (Not applied to last minute booking). We are now able to offer 3 methods of Payment:

a. Online Payment with One PAY:

At this stage, we accept most of the major cards with the below service fee.

  • Visa, MasterCard, JCB Card are accepted with 3.5% service fee
  • AMEX is accepted with 4.5% service fee.

We are connected to OnePAY Payment Gateway to enable Online Card Payment (www.onepay.vn). All of your card information is processed through the SSL protocol with an international card security standards. Information from your card will not be stored in our system (Merchant).
After receiving Invoice Payment Link, please check the information in the Invoice. If all the information is correct, please check the Terms and Conditions and click “I agree with Terms and Conditions”, and click “Submit” or “Book”.
You will be redirected to OnePAY Payment Gateway to make payment online via Visa, MasterCard, American Express, and JCB Card following the steps below:
Input Card information: The URL (Uniform Resource Locator) will begin with https://onepay.vn/… To make the payment, input the following card information:

  • Card Number
  • Expiration Date
  • CSC (Card Security Code – CVV, CVC)
  • Billing address (Card holder’s address which has been registered with the Issuer Bank)
  • Click “PAY”
  • Online payment password (If you have enrolled 3D- Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card).

b. Made by telegraphic transfer and internet transfer to our following Indochina Tours (owned by Viet Vision Travel & Trading JSC) account details:

Bank name: VIETNAM MARITIME COMMERCIAL JOINT STOCK BANK
Bank address: 54A Nguyen Chi Thanh Street, Lang Province, Ha Noi City, Viet Nam (Sometimes this part will jump to the head office's address)
Beneficiary's full name: Viet Vision Travel and Trading Joint Stock Company
Beneficiary's short name: VNVT., JSC
Beneficiary's address: 31A Van Mieu Street, Dong Da District, Hanoi, Vietnam
Account Number: 80002350401
SWIFT Code: MCOBVNVX
Details: Client's Name

c. By Western Union (sending money online):

For a seamless and secure payment process, please Contact Our Professional Consultants. They will provide detailed instructions and address any queries regarding payment methods, refund policies, and other related matters. We strive to deliver the best possible payment experience for you.

3. Cancellation & Refunds

Deposit & Balance Payments
After your booking has been confirmed with Indochina Tours and all tour services have been successfully reserved, full payment (100% of the total tour cost) must be completed before the commencement of your tour. Our standard payment schedule is as follows:

70% of the total tour price is required as a deposit to confirm your booking.
The remaining 30% must be paid at least 10 days before the tour start date, upon the issuance of your Service Confirmation Voucher, which confirms all final tour arrangements and booked services.

Flexible Deposit Arrangement
Our standard payment schedule may be adjusted depending on your preferred payment arrangement, the type of tour, the duration of your itinerary, the travel period, and supplier requirements.

If you wish to discuss an alternative payment schedule, please contact your assigned Travel Consultant directly. We will carefully review your request and do our utmost to provide the most appropriate and flexible payment solution while ensuring that all travel services can be secured successfully.

Cash Payment Upon Arrival
Guests who wish to settle part of the remaining tour balance in cash upon arrival may do so, subject to prior approval and the following conditions:

Cash payment is available only with prior approval from Indochina Tours.
A minimum of 20% of the total tour value may be paid in cash.
Requests for cash payment must be submitted at least 15 days before the tour start date.
The cash payment must be completed on the first day of the tour.

Failure to complete the cash payment within the agreed timeframe may result in delays or suspension of tour services until the outstanding balance has been settled.